Section 8: Measurement, Analysis and Improvement

ISO Section

Section 8: Measurement, Analysis and Improvement

1. Gives ISO requirements on monitoring processes and improving those processes
2. Customer Satisfaction
3. Internal Audits
4. Follow requirement of ISO 19011
5. Control of Non-Conforming Product
6. Corrective and Preventive Action (CAPA)
7. Statistical Techniques like Root Cause Analysis should be used.

Continual Improvement

1. This is a critical piece of ISO 9001.
2. Measure/monitor your QMS
3. Find Root Cause of Problems
4. Follow the Guidance of ISO 9004:2009
5. Realize the economic benefits with the tools is ISO 10014